3-year Integrated Diploma Course.
Certified by Airports Council International (ACI)
Airport Operations- 30 hours
-
- History of Aviation
- Terminal operations
- Passenger flow
- Facilities and services
- Baggage handling process
- Airport operations control center
- Runway
- Taxiway
- Aprons
- Safety management systems
Airline Ramp Operations – 30 hours
-
- Basics of ramp management
- Ground service equipments
- Loading and off loading procedures
- Equipment staging and restrain area
- Documentation
- Safely standards to follow near aircraft
- Aircraft handling
Airline Customer Service – 30 hours
-
- Airline customer service
- Grooming standards
- Communication
- Check-in process
- Travel documentation
- Boarding process
- Special handling
- Turn around procedures
- Baggage processing
- Mishandled baggage