Diploma in Aviation

Value Added Skills-Certification Programs

St. PAULS COLLEGE has collaborated with the leading skills training Partner in aviation industry M/s FLYSKY AVIATION ACADEMY, Bangalore to provide value added skills certification programs in Aviation Management as a part of BBA and B.Com courses curriculum of Bangalore University to enhance the placement opportunities in Aviation industry through the following courses.

  • Grooming Etiquette
  • Personality Development
  • Introduction to Aviation Industry
  • Regulatory Bodies
  • Customer Service Introduction
  • Roles and Responsibilities of Airline Customer Service Employee
  • Safety and Security Procedures at Airport
  • New Trends and Improved Standards in Customer Service
  • Verbal & Non-verbal Communication Skills
  • Customer Contact Techniques
  • Cross-cultural Awareness
  • Manage passenger Escalations
  • Stress Management
  • Time Management
  • Principles of Aviation
  • Introduction to Aircraft Science
  • Principles of Flight
  • Hygiene & safety
  • Guest Relations
  • Introduction to Air Travel& Tourism
  • Tourism Board
  • Travel documents
  • Travel Agent Management
  • Tourism Impact on Aviation
  • Presentation and Communication Skills
  • Introduction to Airline Travel Management
  • Introduction to Airline Ticketing Software’s
  • Reservations
  • Ticketing Policies and Procedure
  • Customer Service, Refund and Cancellation Policy
  • Fare Construction Rules and policies
  • Types of Passports & VISA’s
  • Frequent Flyer Program
  • Grooming Etiquette
  • Aircraft Familiarization
  • Airport Familiarization
  • Language Enhancement
  • Accent Neutralization
  • Inflight Services
  • Food and Beverages Services
  • Basic First-Aid
  • Safety Emergency Procedures
  • Sky Marshalls
  • Emergency Equipment’s
  • Presentation and Communication
  • Soft Skill Development
  • Leadership and Inter-Department Coordination
  • Emergency Situation Handling
  • Inflight Customer Handling
  • Introduction to Airport
  • Ground Handling Agents (GHA)
  • Check-in Procedures
  • Baggage Make-Up Area
  • Security Hold Area and boarding gate
  • Boarding Gates
  • Ramp Management
  • Load and Trim
  • Arrival Procedures
  • Roster Management
  • Soft Skill Development
  • Leadership and Inter-Department Coordination
  • Emergency Situation Handling
  • Fundamentals of Air Cargo
  • Concepts of Logistics
  • Transportation System Model
  • Warehousing De-Regulations
  • Inventory in Logistics
  • Global Supply Chain
  • Import and Export Management
  • Airline Customs
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