3-year Integrated Diploma Course.
Certified by Airports Council International (ACI)

Airport Operations- 30 hours 

• • History of Aviation
  • Terminal operations
  • Passenger flow
  • Facilities and services
  • Baggage handling process
  • Airport operations control center
  • Runway
  • Taxiway
  • Aprons
  • Safety management systems

Airline Ramp Operations – 30 hours 

• • Basics of ramp management
  • Ground service equipments
  • Loading and off loading procedures
  • Equipment staging and restrain area
  • Documentation
  • Safely standards to follow near aircraft
  • Aircraft handling

Airline Customer Service – 30 hours 

• • Airline customer service
  • Grooming standards
  • Communication
  • Check-in process
  • Travel documentation
  • Boarding process
  • Special handling
  • Turn around procedures
  • Baggage processing
  • Mishandled baggage